Please verify the LED lights on the device. 1st, try to reboot the device by unplugging it for 1 minute and then re-plugging it. (Since it's up to the installer to select where to install it, we don't know the exact location)
If you cannot find your device, you can also disconnect/reconnect the negative pole on the car battery. NOTE : Keep in mind that disconnecting the car battery might reset your clock and could also activate the radio security and an unlock code will be needed.
If you need to contact us again, we will need the status of the blue and green led.
Let us know when it's done, since we need the device to be online so we can work on it.
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