When establishing a Bluetooth connection with a telematics device, the system automatically verifies compatibility during the connection process. Each connection is divided into segments, and these segments are validated step by step. If a compatibility issue arises, the process will identify the specific segment preventing a successful Bluetooth link between the smartphone and the telematics device.
| App Display | Segment | Reason |
|---|---|---|
 | Settings | Bluetooth in-app switch is not enabled for the selected vehicle |
| Compatibility | Device firmware version is lower than 5.6.11.38 or we do not have the firmware in the status | |
| Status | Phone Bluetooth is disabled or unavailable | |
| Scanning | Vehicle is not detected in range when scanning for Bluetooth | |
| Connecting | Could not connect to the vehicle | |
| Authentication | Device did not send us an authentication success after sending the BLE security token | |
| Communication | Telematic Device did not answer the initial command |